Quick tips for compressing PDFs to retain a FAST signing experience
If you received the following error message, "The Provided PDF is too large", it means that the PDF you uploaded is above the current file size limit (*which has a max file size of 5mb ). This typically occurs when a PDF has scanned page images (i.e., the text is no longer highlightable/selectable) instead of normal PDF pages.
We cap the PDF size in Harbour to ensure your signers have a fast and easy experience when they sign agreements with Harbour, especially on mobile and data-capped browser instances.
The best practice when you receive this message is to make your PDF smaller by compressing it first. Here is a common method using Adobe Acrobat:
- Open a PDF in Acrobat DC
- Choose File > Reduce File Size or Compress PDF
- Choose the location to save the file and click Save. Acrobat DC displays a message showing the successful reduction in PDF size
- Upload the newly compressed version of the PDF into Harbour
Email email@example.com if you have any trouble or need additional assistance compressing your PDF.